2019 CONVENTION EXCLUSIVES PRE-ORDER FAQ

2019 CONVENTION EXCLUSIVES PRE-ORDER FAQ

Below is the FAQ regarding pre-orders for NECA's 2019 Convention Exclusive figures. We may update this page in the future as we receive additional questions.

PLACING AN ITEM IN YOUR CART DOES NOT MEAN IT IS RESERVED FOR YOU. THE ITEM IS NOT YOURS UNTIL YOUR PAYMENT IS PROCESSED. STOCK CAN RUN OUT IN THE MIDDLE OF YOUR TRANSACTION.

GENERAL QUESTIONS

WHAT ARE YOUR CONVENTION EXCLUSIVES THIS YEAR?

For a complete list of NECA's 2019 Convention Exclusive action figures Click Here!

WHEN WILL THE PRE-ORDER GO LIVE?.

DATE: June 5-7, 2019
TIME: 1 PM EST (10 AM PST) each day

HOW IT WORKS: Each day we will put a set amount of stock up for sale – once that quantity is sold out, that day’s sale is over.

IS THERE A LIMIT TO HOW MANY I CAN PRE-ORDER?

Yes. The limit is TWO PER HOUSEHOLD. We take a hard stance on scalpers and bots, and any duplicate orders or orders due to bot use will be cancelled.

WHERE DO YOU SHIP?

We can ship to U.S. addresses ONLY, and we can NOT ship to PO boxes. You will be charged IMMEDIATELY on placing your pre-order, but items will not ship until a week after SDCC.

WHEN WILL I BE CHARGED?

You will be charged IMMEDIATELY on placing your pre-order, but items will not ship until a week after SDCC.

WHEN WILL MY ORDER SHIP?

Orders will begin shipping a week after SDCC.

WILL I BE CHARGED SALES TAX?

We are required to charge sales tax on purchases in New Jersey. As such, sales tax is charged in addition to the items for any sales originating from or being shipped to a New Jersey address.

WHAT IF I DON’T WANT TO PRE-ORDER – CAN I JUST BUY YOUR EXCLUSIVES AT SDCC LIKE NORMAL?

Yes. LIMITED QUANTITIES of our 2019 Convention Exclusives will be available at the NECA booth. They will be available on a first-come-first-served basis. 

CAN I PRE-ORDER HERE AND THEN PICK MY ITEM UP AT YOUR BOOTH AT SDCC?

No. If you pre-order an exclusive here, it will be shipped to you.

WILL YOU BE OFFERING THE EXCLUSIVES FOR SALE IN STORES OR AT OTHER CONVENTIONS?

No. This set will ONLY be available during the pre-order event here on TheNECAstore.com and in our booth at SDCC 2019.

PAYMENT METHODS

WHAT PAYMENT METHODS DO YOU ACCEPT FOR PRE-ORDERS?

This site accepts all major credit cards and PayPal.

SHIPPING

DO YOU SHIP INTERNATIONALLY?

No. At this time we can only ship the 2019 convention exclusives to U.S. addresses.

WHEN WILL MY ORDER SHIP?

Orders will begin shipping the week after SDCC, however due to the volume of orders, some orders may not ship till the first few weeks of August.

CUSTOMER SERVICE

WHO DO I CONTACT IF I NEED TO MAKE CHANGES TO MY SDCC PRE-ORDER OR HAVE ANOTHER QUESTION ABOUT MY PRE-ORDER?

Please contact NECAClubCustomerService@necaonline.com