Below is the FAQ regarding pre-orders for NECA's 2018 Convention Exclusive figures. We may update this page in the future as we receive additional questions.
GENERAL QUESTIONS
WHAT ARE YOUR CONVENTION EXCLUSIVES THIS YEAR?
For a complete list of NECA's 2018 Convention Exclusive action figures, CLICK HERE
IS THERE A LIMIT TO HOW MANY I CAN PRE-ORDER?
Yes. The limit is TWO PER HOUSEHOLD. Any duplicate orders will be cancelled.
WHERE DO YOU SHIP?
We can ship to U.S. addresses ONLY (this does include U.S. Protectorates), and we can NOT ship to PO boxes. You will be charged IMMEDIATELY on placing your pre-order, but items will not ship until the week following SDCC (the week beginning July 27, 2018).
WHEN WILL I BE CHARGED?
You will be charged IMMEDIATELY on placing your pre-order, but items will not ship until the week following SDCC (the week beginning July 27, 2018).
WHEN WILL MY ORDER SHIP?
Orders will begin shipping the week following SDCC (the week beginning July 27, 2018).
WILL I BE CHARGED SALES TAX?
We are required to charge sales tax on purchases in New Jersey. As such, sales tax is charged in addition to the items for any sales made in or shipped to New Jersey.
WHAT IF I DON’T WANT TO PRE-ORDER – CAN I JUST BUY YOUR EXCLUSIVES AT SDCC LIKE NORMAL?
Yes. LIMITED QUANTITIES of our 2018 Convention Exclusives will be available at the NECA booth. They will be available on a first-come-first-served basis.
CAN I PRE-ORDER HERE AND THEN PICK MY ITEM UP AT YOUR BOOTH AT SDCC?
No. If you pre-order an exclusive here, it will be shipped to you.
WILL YOU BE OFFERING THE EXCLUSIVES FOR SALE IN STORES OR AT OTHER CONVENTIONS?
No. This set will ONLY be available during the pre-order event here on TheNECAstore.com and in our booth at SDCC 2018.
PAYMENT METHODS
WHAT PAYMENT METHODS DO YOU ACCEPT FOR PRE-ORDERS?
This site accepts all major credit cards and PayPal.
SHIPPING
DO YOU SHIP INTERNATIONALLY?
No. At this time we can only ship the 2018 convention exclusives to U.S. addresses.
WHEN WILL MY ORDER SHIP?
Orders will begin shipping the week following SDCC (the week beginning July 27, 2018).
CUSTOMER SERVICE
WHO DO I CONTACT IF I NEED TO MAKE CHANGES TO MY SDCC PRE-ORDER OR HAVE ANOTHER QUESTION ABOUT MY PRE-ORDER?
Please contact NECAClubCustomerService@necaonline.com
